Frequently Asked Questions (FAQ)

1. What types of insurance do you offer at Duque Insurance Services?

We offer a wide range of coverages, including Auto Insurance, Property Insurance (Home, Condominium, Land, etc.), Life Insurance, Retirement Insurance, Business Insurance, and specialized plans such as Pet Insurance and the Home & Auto Bundle, among others.

You can request a quote by completing the form on our website, calling us directly, or visiting our office.

You can contact us by calling +1 773-583-1200, sending an email to [email protected], or by completing the quote form so one of our agents can reach out to you.

Our office is located at 3705 W. Montrose Ave., Chicago, IL 60618. Our business hours are Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturdays from 10:00 a.m. to 2:00 p.m.

Products & Coverage

Can I combine different types of insurance (e.g., Auto and Home) to get a discount?

Yes. We offer the Home & Auto Bundle, which allows you to combine coverages for discounts, greater payment convenience, and centralized management.

What is the difference between standard auto insurance and commercial auto insurance?

·       Standard Auto Insurance: Designed for personal vehicles, covering third-party damages, collisions, and other specific risks.

·       Commercial Auto Insurance: Tailored for vehicles used in business activities, with coverages adapted to the risks and liabilities specific to a business.

What is the difference between term life, whole life, and universal life insurance?

·       Term Life Insurance: Provides coverage for a specific period and is a more economical option for temporary protection.

·       Whole Life Insurance: Offers lifetime coverage with fixed premiums, cash value accumulation, and a death benefit.

·       Universal Life Insurance: A permanent policy that offers greater flexibility in premium payments and cash value accumulation to suit your needs.

How does Retirement Insurance work?

This insurance helps you plan your financial future and offers several options:

·       Lifetime Annuity Insurance: You receive guaranteed periodic payments during your retirement, ensuring financial stability.

·       Retirement Savings Insurance: Combines protection with a long-term savings plan and tax advantages.

·       Retirement Investment Insurance: Enables you to maximize your capital through secure investments with guaranteed protection.

·       Beneficiary Retirement Insurance: Ensures that, in the event of your passing, your loved ones receive financial support.

Process & Documentation

What documents do I need to purchase insurance?

Requirements vary by type of insurance, but generally, you will need a valid ID, proof of residence, and, for auto insurance, vehicle information (VIN, registration, etc.). We will guide you through the documentation process for your specific case.

What payment methods do you offer?

Depending on the policy, we accept annual, semi-annual, quarterly, or monthly payments via credit/debit card, checks, or online payments.

Do you offer payment plans or financing for policies?

Yes, we work with flexible payment options so you can choose the plan that best suits your budget.

Claims & Policy Changes

What should I do if I need to file a claim?

In case of insurance claim, please contact us immediately. We will guide you through gathering the necessary documentation and the claims process with the insurance company.

How long does the claims process take?

The time required depends on the complexity of the case and the response from the insurer, but we will keep you informed at every step.

Can I change or update my policy at any time?

Yes. If your needs change, we can help you adjust your policy or transition to a more suitable option.

Privacy & Service

How do you handle my personal data and privacy?

We treat your information with the utmost care. Your data is used solely for commercial purposes, marketing, and to provide you with effective customer service, in accordance with our Privacy Policy.

Do you offer advice in both English and Spanish?

Yes, our advisors are bilingual and will assist you in the language of your choice.